REFUND AND CANCELLATION POLICY

Definitions and Interpretations

WHEREAS, for the purposes of this Refund and Cancellation Policy (hereinafter referred to as the 'Policy'), and for the avoidance of any doubt or ambiguity, the following terms shall have the meanings assigned to them hereinunder:

Comprehensive Eligibility Framework

WHEREAS, the Company maintains sole and absolute discretion in evaluating refund requests, subject to the following conditions and criteria:

• The Company shall conduct a thorough manual review of all refund requests to assess compliance with Quality Standards and service expectations
• Refund eligibility shall be primarily limited to cases where the Company determines, in its sole discretion, that the Generated Content significantly deviates from established Quality Standards
• Technical failures or system errors directly attributable to the Company's systems that result in materially defective Generated Content may be considered for refund evaluation
• The Company reserves the absolute right to determine the appropriate form of compensation, which may include, at its sole discretion, monetary refunds, Service Credits, or alternative remedies

Quality Assessment Framework

WHEREAS, regarding the evaluation of Generated Content quality:

• All Generated Content undergoes rigorous quality assessment by trained personnel before delivery
• Quality Standards are regularly reviewed and updated to maintain service excellence
• Manual review processes are implemented to ensure consistent quality evaluation
• The Company maintains detailed documentation of quality assessment outcomes

Refund Request Submission Protocol

WHEREAS, all refund requests shall be subject to the following submission and processing procedures:

• All refund requests must be submitted within forty-eight (48) hours of Generated Content delivery through the officially designated support channels
• Each refund request must include detailed justification, specific quality concerns, and relevant order information to facilitate thorough evaluation
• Supporting documentation, including but not limited to screenshots or specific examples of quality issues, may be required for comprehensive assessment
• The Company reserves the right to request additional information or clarification during the evaluation process

Comprehensive Evaluation Framework

WHEREAS, regarding the evaluation of refund requests:

• Each refund request shall undergo a thorough manual review by qualified personnel to assess validity and adherence to Quality Standards
• The Company shall maintain sole discretion in determining whether Generated Content materially deviates from established Quality Standards
• Evaluation outcomes shall be documented and communicated to the User through official channels
• The Company's assessment and determination shall be final and binding

Comprehensive Compensation Framework

WHEREAS, in cases where refund requests are approved, the Company maintains absolute discretion in determining appropriate compensation methods:

• The Company may, at its sole discretion, offer one or more of the following remedial measures:
• Full or partial monetary refund of the purchase amount, excluding processing fees and charges
• Service Credits for future use of the Platform's services
• Regeneration of content or additional service offerings
• Alternative compensation as deemed appropriate by the Company

Order Cancellation Framework

WHEREAS, regarding the cancellation of orders and services:

• Orders may only be cancelled prior to the commencement of content generation process
• Cancellation requests for orders in processing shall be subject to Company's sole discretion
• No cancellation shall be permitted after Generated Content delivery
• Processing fees and charges may be non-refundable even in cases of approved cancellations

Processing Timeline Framework

WHEREAS, regarding the processing of refund and cancellation requests:

• The Company shall initiate review of refund requests within seventy-two (72) hours of submission
• Evaluation periods may extend up to seven (7) business days based on complexity and required assessment
• Approved refunds shall be processed within ten (10) business days of approval
• Service Credits shall be issued within forty-eight (48) hours of approval

Comprehensive Dispute Resolution Framework

WHEREAS, regarding disputes related to refund or cancellation decisions:

• All decisions made by the Company regarding refunds or cancellations shall be final and binding
• Users may submit additional information for reconsideration within forty-eight (48) hours of initial decision
• The Company maintains sole discretion in accepting or rejecting reconsideration requests
• Alternative dispute resolution methods may be proposed at Company's discretion

Policy Update Framework

WHEREAS, regarding modifications to this Policy:

• The Company reserves the absolute right to modify this Policy at any time without prior notice
• Changes shall become effective immediately upon posting to the Platform
• Continued use of Services constitutes acceptance of modified Policy terms
• Users are responsible for regular review of Policy updates

Official Communication Channels

WHEREAS, for all refund and cancellation related matters:

• All communications must be directed through support@yoopbook.com
• Support tickets must include order reference and detailed information
• Response times are subject to operational considerations
• Official communications shall be in writing