Contact
A useful first email can be simple: what the book is for, what you are unsure about and, if you have already ordered, the order reference. You do not need to send a child’s photograph or any payment information just to ask for help.
Email Yoopbook
A question, consideredTell us who the book is for and what you are trying to compare. We can help with a story’s declared cast, required photo count, current availability and the options displayed at checkout. If a date, format or language has not been confirmed, we will say so plainly.
Write from the email address used for the order where possible. Include the order reference, book title and the one action you need—checking a detail, reporting a payment problem or asking whether a change can still be made.
Tell us what you expected and what arrived. Start with the order reference and a clear description. Support may then ask for photographs of the book or packaging through an appropriate route so the issue can be reviewed properly.
Use the subject line “Privacy request” for questions about personal information or to ask about access, correction or deletion. Include enough information to locate the relevant account or order, but do not send additional sensitive content in the first message.
Yoopbook does not yet publish a guaranteed response window. If your message concerns a pending order change, say that clearly in the subject line. We cannot promise the change before checking whether production or dispatch has already begun.