Returns and changes
A personalised book is prepared for a specific recipient, so some changes become impossible once production or dispatch has begun. Yoopbook’s final cancellation, change-of-mind return, reprint and refund rules are not yet published; contact support before ordering if your decision depends on them.
Contact supportContact support as soon as you notice an issue with a name, photograph, selected story or delivery address. Include the order reference and describe the requested change. Support will check the order’s state; this page does not guarantee that any change can be applied.
No general change-of-mind return promise is currently published for personalised books. Do not assume an order can be cancelled or returned after payment or production has started. Ask support before buying if this is important to you.
If a delivered book is damaged or differs from the confirmed order details, email the order reference and a clear description. Support may request photographs of the book or packaging, will review the reported cause, and will explain the resolution available under the applicable policy.
Write from the order email where possible and include the order reference, book title, delivery date and what went wrong. Do not send payment credentials or a child’s source photograph in the first support message.
If a refund is approved, its financial progress should be communicated separately from the book’s production status. This page does not promise a refund amount or completion time before the order and payment records have been reviewed.
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