Production before dispatch
A personalised book is not a ready-to-ship item. It must pass the applicable personalisation, review and production stages before dispatch. Yoopbook does not currently publish a fixed production timeframe on this page.
Shipping
Check the available delivery option at checkout.
A personalised book needs production before it can be dispatched. Shipping regions, service levels and a public production-and-delivery timeframe have not yet been approved as a general promise. The checkout is the authority for any delivery option and charge currently offered to an entered address.
Ask about deliveryAvailable services and charges
Delivery availability and cost depend on the address and the options returned during checkout. Review the named option and shipping charge before paying. If checkout does not offer a delivery method for the address, contact support rather than assuming delivery is available.
Address changes
Contact hello@yoopbook.com immediately with the order email, reference and requested correction. Support will check whether the address can still be changed; no change is guaranteed after an order has entered production or dispatch.
Tracking and delivery issues
When shipment tracking is available for an order, use the carrier information supplied with that order. For a missing, delayed or damaged delivery, contact support with the order reference and the latest carrier status.
A book needed for a particular date
Do not treat an estimate as a guaranteed arrival date. Before ordering for a birthday or event, send support the destination postal code and required date; support can describe current options but cannot invent an unconfirmed service level.
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