Reviews policy
Yoopbook does not currently publish an aggregate customer rating. This policy defines the collection and moderation standard that must be operational before reviews, stars or verified-purchase labels appear on product pages or in structured data.
Ask about review handlingA review invitation should be sent after a completed order without selecting only happy customers. The wording must invite an honest account and make clear that a critical review will not reduce access to support, correction or refund rights.
A “verified purchase” label may appear only when the review submission can be matched to a genuine Yoopbook order using non-public order data. The label verifies the transaction, not the reviewer’s opinion or every claim in the review.
If a discount, free product, payment or other material benefit is connected to a review, that relationship must be clearly disclosed with the review. No benefit may require a positive rating, particular wording or ranking-passing link.
Yoopbook may reject spam, impersonation, threats, irrelevant content, illegal material and personal information that should not be public. A review is not removed merely because it is negative. When a safety or privacy redaction changes text, the fact of moderation should remain clear.
A purchase review does not grant permission to publish a child’s name, photograph or likeness. Publishing customer media requires a separate, explicit and revocable permission from the appropriate adult, with the intended placement stated.
The reviewer should choose whether their words may be published and how their public name is displayed. Private product feedback can remain private. Review consent is separate from production, account and marketing consent.
Product and aggregate-rating markup will be added only after reviews are stored, moderated, associated with the correct product and rendered visibly on the matching product page. Yoopbook will not import invented, duplicated or unrelated ratings.
A reviewer may request correction or removal of their own published review after reasonable identity verification. A product-response or outcome update should not overwrite the original customer account without their permission.
Your browsing choice
Optional analytics tell us which guides and storybooks help. Names, photographs, filenames and personalisation details are never included. The store works if you decline.