Reviews policy
Yoopbook does not yet publish an aggregate customer rating. Before stars or verified-purchase labels appear, the collection system must invite honest feedback, protect children’s information and keep critical experiences visible.
Ask about review handling
Listen before publishingWhen review invitations begin, they should go to completed orders without quietly selecting only happy customers. The message should ask what genuinely happened and make clear that critical feedback will not reduce access to support or an applicable resolution.
A “verified purchase” label may appear only when the review submission can be matched to a genuine Yoopbook order using non-public order data. The label verifies the transaction, not the reviewer’s opinion or every claim in the review.
If a discount, free product, payment or other material benefit is connected to a review, that relationship must be clearly disclosed with the review. No benefit may require a positive rating, particular wording or ranking-passing link.
Spam, impersonation, threats, irrelevant material and private information do not belong in a public review. Disappointment does. A review should not disappear merely because it is negative; if privacy or safety requires a redaction, that moderation should remain visible.
A purchase review does not grant permission to publish a child’s name, photograph or likeness. Publishing customer media requires a separate, explicit and revocable permission from the appropriate adult, with the intended placement stated.
The reviewer should choose whether their words may be published and how their public name is displayed. Private product feedback can remain private. Review consent is separate from production, account and marketing consent.
Product and aggregate-rating markup will be added only after reviews are stored, moderated, associated with the correct product and rendered visibly on the matching product page. Yoopbook will not import invented, duplicated or unrelated ratings.
A reviewer may request correction or removal of their own published review after reasonable identity verification. A product-response or outcome update should not overwrite the original customer account without their permission.